List five important differences between goods production and service operations; then list five important similarities.
Answer to relevant QuestionsWhy are services important? Why is manufacturing important? What are nonmanufactured goods?Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between production of goods and delivery of services. What are the implications ...Select two stores you shop at, and state how they compete. Identify two companies that have time- based strategies, and two that have quality- based strategies.An operation has a 10 percent scrap rate. As a result, 72 pieces per hour are produced. What is the potential increase in labor productivity that could be achieved by eliminating the scrap?
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