List six statements that summarize the competitive scope of ISO 9000 and total quality.
Answer to relevant QuestionsExplain the origins of ISO 9000 and total quality. How are they different? Marco's Pizza Palace is plagued by delivering the wrong pizza, or delivering it late. a. What should Marco's first step be in order to improve its process? b. Why? Describe the origin and use of cause-and-effect diagrams. Contrast problem solving with decision making. Describe the Toyota method for problem solving.
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