Local Bank discloses to you that it uses a balanced scorecard with the following performance measures for

Question:

Local Bank discloses to you that it uses a balanced scorecard with the following performance measures for its branch managers:
€¢ Compliance with procedures
€¢ Customer satisfaction
€¢ Customer wait time
€¢ Employee competencies
€¢ Market share
€¢ Profit
Required
a. Link the measures to the perspectives of the balanced scorecard by filling in the following table
Local Bank discloses to you that it uses a balanced

b. Present a business model as in Exhibit 18.1 that would lead the company to choose this set of measures.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Fundamentals of Cost Accounting

ISBN: 978-1259565403

5th edition

Authors: William Lanen, Shannon Anderson, Michael Maher

Question Posted: