Question

Mancato Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Mancato Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table.

Specific Objective
1. Increase sales of core product line.
2. Improve post- sales service.
3. Improve employee job satisfaction.
4. Increase number of customers.
5. Increase plant safety.
6. Increase market share.
7. Increase gross margin.
8. Improve employee product knowledge.
Mancato Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mancato Corporation has collected for the past quarter.

Mancato Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mancato Corporation has collected for the past quarter.


Requirement
Prepare a balanced scorecard report for Mancato Corporation, using the following format.



For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, place a check mark if the associated KPI goal has beenachieved.


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  • CreatedAugust 27, 2014
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