Many angry customers are complaining about the long waits needed to get through to a call center. It appears that more service representatives are needed to answer the calls. Another option is to train the service representatives further to enable them to answer calls more efficiently. Some possible criteria for satisfactory levels of service have been proposed. Queueing theory needs to be applied to determine how the operation of the call center should be redesigned.
Answer to relevant QuestionsConsider a typical barber shop. Demonstrate that it is a queueing system by describing its components. A queueing system has three servers with expected service times of 20 minutes, 15 minutes, and 10 minutes. The service times have an exponential distribution. Each server has been busy with a current customer for 5 minutes. ...Consider a birth-and-death process with just three attainable states (0, 1, and 2), for which the steady-state probabilities are P0, P1, and P2, respectively. The birth-and-death rates are summarized in the following ...Customers arrive at a queueing system according to a Poisson process with a mean arrival rate of 2 customers per minute. The service time has an exponential distribution with a mean of 1 minute. An unlimited number of ...Customers arrive at a single-server queueing system according to a Poisson process at a mean rate of 10 per hour. If the server works continuously, the number of customers that can be served in an hour has a Poisson ...
Post your question