Many chargeback systems result in tensions between IS and business leaders. Why do you think this often

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Many chargeback systems result in "tensions" between IS and business leaders. Why do you think this often happens, and what might an IS leader do to resolve these?
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Managing Information Technology

ISBN: 978-0131789548

6th edition

Authors: Carol Brown, Daniel W. DeHayes, Jeffrey A. Hoffer, Wainright E. Martin, William C. Perkins

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