Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?
Answer to relevant QuestionsWhy is it important to match supply and demand? If a manager believes that supply and demand will not be equal, what actions could the manager take to increase the probability of achieving a match?Explain the importance of identifying and differentiating order qualifiers and order winners. Name 10 ways that banks compete for customers. The manager of a crew that installs carpeting has tracked the crew’s output over the past several weeks, obtaining thesefigures:1. What competitive advantage does Hazel have over a professional lawn care service? 2. Hazel would like to increase her profits, but she doesn’t believe that it would be wise to raise her prices considering the current ...
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