Match each of the following performance measures to one or more of the four perspectives of the
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Performance Measures Balanced Scorecard Perspectives Employee productivity Learning and growth Employee satisfaction * Return on investment e Customer satisfaction Internal business Customer Financial Employee turnover e On-time delivery performance from suppliers .Percentage of customers who are repeat customers On-time delivery performance to customers * Product quality
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Related Book For
Managerial Accounting An Introduction to Concepts Methods and Uses
ISBN: 978-0324639766
10th Edition
Authors: Michael W. Maher, Clyde P. Stickney, Roman L. Weil
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