Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran.
___________ Defined quality as “fitness for use.”
___________ Defined quality as “conformance to requirements.”
___________ Set the performance standard as “zero defects.”
___________ Defined 14 points for management to follow.
___________ Emphasized a general management approach to quality, especially the human elements.
___________ Rejected the concept of statistically acceptable levels of quality.
___________ Stated that less than 20 percent of quality problems are due to workers.
___________ Recommended continuous improvement to reduce variations.