Question: Metrics must focus upon customer needs and expectations Explain the
“Metrics must focus upon customer needs and expectations.” Explain the meaning of this statement. Why have customers become more important for performance measurement? What role, if any, should customers play in developing supply chain metrics?
Answer to relevant QuestionsIt is generally recognized that organizations go through several phases on the path to developing appropriate supply chain metrics. Discuss the stages of supply development for supply chain metrics. Choose which of the ...What are XML and service-oriented architecture? Discuss how they are used to support supply chain technology improvement. What is the role of enterprise resource planning systems in supply chain management? What are the basic elements of the S&OP process? How do marketing, logistics, finance, and manufacturing contribute to each element? Compare and contrast the concepts of order-to-cash cycle time and order cycle time.
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