Nancy is the IS department head at MOTO Inc., a human resources management firm. The IS staff at MOTO Inc. completed work on a new client management software system about a month ago. Nancy was impressed with the performance of her staff on this project because the firm had not previously undertaken a project of this scale in house. One of Nancy's weekly tasks is to evaluate and prioritize the change requests that have come in for the various applications used by the firm.
Right now, Nancy has on her desk five change requests for the client system. One request is from a system user who would like some formatting changes made to a daily report produced by the system. Another request is from a user who would like the sequence of menu options changed on one of the system menus to more closely reflect the frequency of use for those options. A third request came in from the billing department.
This department performs billing through the use of a billing software package. A major upgrade of this software is being planned, and the interface between the client system and the billing system will need to be changed to accommodate the new software's data structures.
The fourth request seems to be a system bug that occurs whenever a client cancels a contract (a rare occurrence, fortunately). The last request came from Susan, the company president. This request confirms the rumor that MOTO Inc. is about to acquire another new business. The new business specializes in the temporary placement of skilled professional and scientific employees, and represents a new business area for MOTO Inc. The client management software system will need to be modified to incorporate the special client arrangements that are associated with the acquired firm.
How do you recommend that Nancy prioritize these change requests for the client/management system?

  • CreatedMarch 13, 2013
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