Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Torrance Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2010 and 2011 for its only product:

The following information relates to the average amount of time needed to complete an order:

Required1. Compute the manufacturing cycle efficiency for an order for 2010 and 2011.2. For each year 2010 and 2011, calculate the following:a. Percentage of goods returnedb. Defective units reworked as a percentage of units shippedc. Percentage of on-time deliveriesd. Percentage of hours spent by each employee on quality training3. Evaluate management's performance on quality and timeliness over the twoyears.

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Nonfinancial Quality Measures Number of returned goods Number of defective units reworked Annual hours spent on quality training per employee Number of units delivered on time 2011 2010 385 1,122 32 12,438 462 834 36 14,990 Annual Totals 2011 2010 Units of finished goods shipped Average total hours worked per employee 14,240 2,000 16,834 2,000