Now you will work on your own to finish up the remaining financial analysis tasks. Again, you

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Now you will work on your own to finish up the remaining financial analysis tasks. Again, you can prepare spreadsheet templates, or navigate to the Forms Library (see above).


A. Perform ROI and NPV analysis of the CRM package. Use an 8% discount factor.

B. Perform NPV analysis of the in-house option. Use an 8% discount factor


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Systems Analysis and Design

ISBN: 978-1133274636

9th Edition

Authors: Shelly Cashman, Gary B. Shelly and Harry J. Rosenblatt

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