On which processes should an organization concentrate for benchmarking?
Answer to relevant QuestionsWhy is it necessary that top management be committed as a prerequisite to benchmarking? Define JIT/Lean. Why does this book recommend that JIT/Lean be a part of a total quality system? Explain how JIT/Lean can cause immediate cycle time reduction. List the seven categories of criteria for the Malcolm BaldrigeNational Quality Award.
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