One of IBMs jobs was to enhance the efficiency of the social services system by further automating

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One of IBM’s jobs was to enhance the efficiency of the social services system by further automating it. In your opinion, why did the introduction of added technology into the system decrease rather than increase its communications effectiveness?

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Organizational Behavior Managing People and Organizations

ISBN: 978-1133626695

10th Edition

Authors: Ricky W. Griffin and Gregory Moorhead

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Question Posted: Mar 10, 2011 11:29 PM

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One of IBMs jobs was to enhance the efficiency of the social services system by further automating

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Technology replaced individual caseworkers which in turn dec...View the full answer

Organizational Behavior Managing People and Organizations

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