Question

One of the thrusts of quality control management is to examine the process by which a product is produced. This approach also applies to paperwork. In industries where large long-term projects are undertaken, days and even weeks may elapse as a change order makes its way through a maze of approvals before receiving final approval. This process can result in long delays and stretch schedules to the breaking point. Suppose a quality control consulting group claims that it can significantly reduce the number of days required for such paperwork to receive approval. In an attempt to “prove” its case, the group selects five jobs for which it revises the paperwork system. The following data show the number of days required for a change order to be approved before the group intervened and the number of days required for a change order to be approved after the group instituted a new paperwork system.
Before ... After
12 .... 8
7 .... 3
10 .... 8
16 .... 9
8 .... 5

Use α = .01 to determine whether there was a significant drop in the number of days required to process paperwork to approve change orders. Assume that the differences in days are normally distributed.



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  • CreatedFebruary 19, 2015
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