On-hold times for callers to a local cable television company are known to be normally distributed with

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“On-hold” times for callers to a local cable television company are known to be normally distributed with a standard deviation of 1.3 minutes. Find the average caller “on-hold” time if the company maintains that no more than 10% of callers have to wait more than 6 minutes.
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Elementary Statistics

ISBN: 9780538733502

11th Edition

Authors: Robert R. Johnson, Patricia J. Kuby

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