Over the last year, 1,800 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In six instances, the incorrect amount was given, and in three cases, the wrong drug was given. What is the epmo metric and what sigma level does it correspond to?
Answer to relevant QuestionsProvide some specific examples of quality costs in a fast-food operation or in the operation of your college or university. Classify the costs into the four major categories described in the chapter. Discuss some examples of common and special causes of variation in your daily life (for example, at school or at home). The worksheet C16P12 in the OM5 Data Workbook provides 5 examples of control charts. Interpret the patterns in each and determine if the processes are in control. If not, state the type of out-of-control condition that you ...Twenty-five samples of loan applications at a bank, each of size 150, resulted in a total of 22 errors. Compute the control limits for a p-chart. What types of “setups” do you perform in your work or school activities? How might you reduce the setup times?
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