Pauli's Pizza has recently begun collecting data on the quality of its customer order processing and delivery.
Question:
Type of Quality Failure Quality Failure
Incidents, First Quarter
2017
Late delivery...........................................................................................50
Damaged or spoiled product delivered...............................................................5
Incorrect order delivered..................................................................................12
Service complaints by customer of delivery personnel............................................8
Failure to deliver incidental items with order (drinks, side items, etc.)........................18
Required:
1. Draw a Pareto diagram of the quality failures experienced by Pauli's Pizza.
2. Give examples of prevention activities that could reduce the failures experienced by Pauli's.
3. Draw a cause-and-effect diagram of possible causes for late deliveries.
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Related Book For
Horngrens Cost Accounting A Managerial Emphasis
ISBN: 978-0134475585
16th edition
Authors: Srikant M. Datar, Madhav V. Rajan
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