Question: Petal Dry Cleaners recently adopted total quality management The owner

Petal Dry Cleaners recently adopted total quality management. The owner has hired you as a consultant. Classify each of the following activities as either value-adding (VA) or non-value-adding (NVA):
a. Providing same-day service
b. Closing the store on weekends
c. Providing free delivery service
d. Having a seamstress on site
e. Making customers pay for parking


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  • CreatedMarch 26, 2014
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