Pioneer State Bank developed a standard for teller staffing that provided for one teller to handle 12
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Required:
a. Calculate the teller efficiency variance during April expressed in terms of number of tellers and cost per hour.
b. Now assume that in April, during the 11:00 a.m. to 1:00 p.m. period every day, the bank served an average of 84 customers per hour. During the other six hours of the day, an average of 48 customers per hour were served.
1. Calculate a teller efficiency variance for the 11:00 to 1:00 period expressed in terms of number of tellers per hour and total cost for the month.
2. Calculate a teller efficiency variance for the other six hours of the day expressed in terms of number of tellers per hour and total cost for the month.
3. As teller supervisor, explain the significance of the variances calculated in (1) and (2), and explain how you might respond to the uneven work flow during each day.
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Related Book For
Accounting What the Numbers Mean
ISBN: 978-0073527062
9th Edition
Authors: David H. Marshall, Wayne W. McManus, Daniel F. Viele,
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