Prepare a service blueprint for each of these post office transactions:

a. Buy stamps from a machine.

I	Dispense stamps.	III	Replenish stamps periodically.
II	Receive and record cash amount.	IV	Verify cost does not exceed recorded cash amount.

   

Customer actions	Arrive and wait in line if necessary.	Insert cash.	Make a selection.	Receive stamps and any change.	Count change.	Leave.
line of information
Contact person(s)		(Click to select)IIIIIIIV	(Click to select)IIIIIIIV	(Click to select)IIIIIIIV
line of visibility
Backstage contacts
line of internal interaction
Support				(Click to select)IIIIIIIV		Periodically perform routine maintenance.

b. Buy stamps from a postal clerk.

I	Clerk fills order or suggests alternative if out of requested stamps.	III	Clerk greets customer.
II	Clerk gives customer the stamps and collects money.	IV	Clerks are paid.

   

Customer actions	Arrive and wait in line if necessary		Customer approaches clerk.	Customer requests stamps.	Customer pays for stamps.	Leave.
line of information
Contact person(s)		Clerk calls next in line.	(Click to select)IIIIIIIV	(Click to select)IIIIIIIV	(Click to select)IIIIIIIV
line of visibility
Backstage contacts
line of internal interaction
Support			Schedules are made.	Stamps are reordered as needed.	Cash and stamps are reconciled.	(Click to select)IIIIIIIV