business mapping of processes

Project Description:

from chapter 3,problem 13,out of the introduction to operations and supply chain management textbook,read the current home equity loan process at faircloth financial and map the current process.identify any rework loops and delays in the process. what causes these? what is the impact on cycle times? how might this affect customers' willingness to do business with faircloth? what changes might you recommend to redesign this process with the needs of the customer in mind?
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