call center outsourcing

Project Description:

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outsourcing
customer services
growing trend:
building the outsourced contact centre
build vs. buy
seven factors to consider in a build vs. by comparison:
different outsourcing models
economies of aggregation
outsourcing end to end life cycle proces
importance and why organizations go for outsource:
vendor selection
managerial competence in the management and governance
maintain successful relationship:
legal issues in outsourcing
references
Skills Required:
Project Stats:

Price Type: Negotiable

Completed
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