case exercise iii – medi-call personal alarm systems ltd.

Project Description:

read the case found at the end of chapter 8 in your textbook and write a two- to three-page paper (excluding title and reference pages) on the following items: paper must be formatted in apa including running head.

identify when medi-call’s call centre enters the coping zone and describe the impact of this overload on customers and staff.
recommend strategies medi-call can adopt for busy periods and describe the actions needed to implement them effectively.
assess medi-call’s philosophy on reassurance calls and offer recommendations to improve their policies.

use at least two scholarly sources, in addition to the textbook, to support your points.

work cannot be plagiarized. i have access to grammarly and turnitin to verify.

attached is the grading rubric for this task that must be met.
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Price Type: Negotiable

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