coping zone

Project Description:

what is meant by the coping zone? what are the implications for staff and customers of a supermarket when the operation enters the coping zone?

attached you will find all the pages of the text that focuses on the "coping zone". also, this project should only be one page long. you can also use other sources just list them and where you retrieved them from.

reference for the textbook :
johnston, r. & clark, g. (2008). service operations management: improving service delivery (3rd ed.). upper saddle river, new jersey: pearson prentice hall.

work is needed in 24 hours
work must not be plagiarized. i have access to grammarly and turnitin to verify.
Skills Required:
Project Stats: Edited

Price Type: Negotiable

Total Proposals: 6
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