cost accounting- responsibility centers, agency theory, and performance measures

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e15.16 responsibility centers, agency theory, and performance measures

your brother recently bought a small business with several coffee carts located around the city. two workers share responsibility for each cart. all beverages are prepared using identical recipes and ingredients, but the baked goods and other items sold by each cart are chosen by the employees who operate the carts each day. your brother asked your advice in determining how best to compensate the employees. he thinks he should give them bonuses when costs are contained, and pay them a flat salary otherwise.
a. what type of responsibility center is each cart?
b. explain how agency theory relates to your brother’s situation.
c. list several financial performance measures that might be relevant for measuring employee performance.
d. list one nonfinancial measure that might be important to the success of this business.

e16.16 balanced scorecard measures for financial perspective following is financial information for last period about ben’s burgers, a regional company with a number of fast-food restaurants: revenue from operations $10,450,200 operating costs 9,927,690 after-tax profits 391,883 cost of capital 12% required rate of return 15% average assets $4,180,080 describe and calculate several measures that could be used for the financial perspective.

e16.20 balanced scorecard measures for four perspectives part of the process for developing a balanced scorecard is to identify one or more measures for each perspective. categorize each of the following potential balanced scorecard measures according to the following perspectives: f financial c customer i internal business process l learning and growth ___ a. percentage of customer orders delivered on time ___ b. ratio of research and development cost to number of new products developed ___ c. economic value added (eva) ___ d. number of hours of employee training ___ e. direct labor price variance ___ f. market share ___ g. percentage of customer orders delivered without error ___ h. days in accounts receivables ___ i. throughput time ___ j. direct materials efficiency variance ___ k. asset turnover ___ l. employee retention rate ___ m. percentage of bad debts collected ___ n. customer satisfaction ratings ___ o. number of degrees and certificates held per employee or department ___ p. percentage of purchase orders that are error free
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