customer service profile

Project Description:

project goals

the purpose of this project is to practice successful customer service practices within a profitable organization. the project will be created in three pieces. part i, which is the introduction piece, is due in week 3. part ii, which is the company profile piece, is due in week 6. part iii, which is the conclusion piece, is due in week 9 along with the revised parts i and ii. the final paper is to include all three pieces of the project.

project overview

profile a company that offers exceptional customer service. evaluate this company’s customer service success and determine what customer service policies have had an impact on their performance.

refer to the course schedule within the syllabus for specific project deliverables and due dates.

deliverable

write a five to seven page pager; include an additional cover page and an additional work cited page. the cover page and work cited page do not count towards the five to seven pages you are writing as part of this project.

all sections of the paper have minimim page qualifications and must be written in apa format, double spaced, in 12-point font and with a 1” margin. make sure to properly cite all sources.

part 1: introduction

your introduction is due in week 3 and again for the final paper due in week 9. the instructor revisions (from week 3) should be included in your final draft due in week 9.

profile a company that offers exceptional customer service, and discuss the fundamentals of good customer service in general. cover these topics (two to three pages):
•what company did you select, and why did you select it?
•what is your definition of good customer service?
•how are good customer relations and rapport established?
•what are basic customer needs common to all customers?
•how would the company you selected answer the above three questions?

part ii: company profile

due in week 6 and again for the final paper in week.

evaluate the exceptional customer service of the company you selected. cover these topics (three to four pages):
•what is the background of the company? its history? mission statement?
•what are the customer service policies like? is the focus placed on customer needs?
•what is the relationship between employee empowerment and accountability? how does this affect employee morale?
•what communication strategies are used to develop good customer relations and rapport?
•what is the complaint resolutions process?
•illustrate an effective complaint resolution technique used by the company. why is this technique effective?

part iii: conclusion

your conclusion is due in week 9 along with your revised parts i and ii.

revise parts i and part ii, and submit your best work along with a conclusive reflection. the paper must be a minimum of five to seven pages written in apa format, double spaced in 12 point font and with a 1" margin. make sure to properly cite all sources. all submissions must include an additional cover page and an additional work cited page, which are outside the final page count requirement.

conclude your paper by answering the following questions (one page):
•what are the strengths and weaknesses of the customer service environment?
•what suggestions for improvement do you have?
•does the company promote a “customer first” attitude? explain. what is the value of doing so?
•what have you learned in this project that applies to your chosen career?
Skills Required:
Project Stats:

Price Type: Fixed

Project Budget: $0 to $10
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