customer service profile

Project Description:

evaluate the exceptional customer service of the company you selected. cover these topics (two pages if possible 3 pages):
must be about the company amazon* (i need this done by tonight! 6 to 7 hours for a good affordable price)
•what is the background of the company? its history? mission statement?
•what are the customer service policies like? is the focus placed on customer needs?
•what is the relationship between employee empowerment and accountability? how does this affect employee morale?
•what communication strategies are used to develop good customer relations and rapport?
•what is the complaint resolutions process?
•illustrate an effective complaint resolution technique used by the company. why is this technique effective?
•what are the strengths and weaknesses of the customer service environment?
•what suggestions for improvement do you have?
•does the company promote a “customer first” attitude? explain. what is the value of doing so?
•what have you learned in this project that applies to your chosen career?
Skills Required:
Project Stats: Edited

Price Type: Fixed

Project Budget: $8 to $12
Closed
Total Proposals: 12
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