fundamentals of management week 5 analysis & research

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week 5 analysis:

foundations of control
control is very important in the management environment and community. in your lessons, you viewed a case study video on dunkin' donuts. research at least one other company. reference both dunkin' donuts and the other company in your task. write at least a three-page paper using apa style that answers each question below:
what can managers do to help companies be successful in the present and also over decades?
what management philosophies and standards should be emphasized by managers to help employees remain connected to the company mission?
can expansion be too excessive? why or why not?

week 5 research: the case study is at the bottom of this page.

research one additional article about management control issues in the travel industry.
create an apa reference for the article you selected, and include a reference list at the end of your paper. write at least a three-page paper that explains your researched responses to the following questions, and use an in-text apa citation to support at least two of your answers:
what types of specific controls could be used to improve the bc ferries service to prevent an accident such as this occurring again?
what would you do after reading an investigation report that noted safety or other concerns?
are some types of control more important than others in the travel industry? why or why not?

off course case study
just after midnight on march 22, 2006, the queen of the north ferry, part of the bc ferries system, hit rocks off gil island, south of prince rupert. it was immediately clear that the ferry was in trouble, and within 15 minutes, all the passengers and crew were off the ship and in the ferry’s lifeboats. as local townspeople and the coast guard rescued the passengers from the lifeboats, the ferry sank, a little more than an hour after first striking the rocks. initial media reports celebrated the fact that all 99 passengers and crew had managed to get off the ferry safely. the crew was widely praised for conducting an orderly evacuation, something employees practice and train for at regular intervals.
on day two, passengers were reported missing. while international maritime regulations require that ferries record identifying information about all passengers (name, gender, and whether they are adults, children, or infants), the canadian government doesn’t require bc’s ferry fleet to meet international standards. passenger names aren’t collected, and ferry staff don’t even take a head count after loading. the number of passengers is only roughly determined by the number of tickets sold. thus, the initial reports from bc ferries that all passengers and crew survived were based on the simple belief that everyone had been evacuated. demands for explanations of what had gone wrong arose.
the regional director of communications for transport canada (a governmental agency) reported the queen of the north had passed an annual safety inspection less than three weeks earlier, including a lifeboat drill that required passengers be evacuated in less than 30 minutes. “they did very well at it, and they obviously did very well when it happened for real,” he said.
the internal investigation bc ferries conducted after the incident concluded that “human factors were the primary cause” of what happened. during the investigation, crew members responsible for navigating the ship that night claimed that they were unfamiliar with newly installed steering equipment. in addition, they had turned off a monitor displaying their course because they could not turn on the night settings. the bridge crew used the equipment “in a way different than as instructed,” the report noted, although this was not cited as a cause of running the boat aground. the report also concluded that the crew maintained a “casual watch-standing behavior,” had “lost situational awareness,” and “failed to appreciate the vessel’s impending peril.” transcripts of radio calls that evening noted that music was heard playing on the bridge.
regarding the evacuation, though the crew was praised for acting quickly, several things made the evacuation more difficult than need be. there was no master key to the sleeping cabins; rather, multiple keys had to be tried. a chalk x is supposed to be drawn on searched cabin doors, but no one had chalk. as well, only 53 of the 55 cabins were confirmed to have been searched.
source: robbins, s., decenzo, d., and coulter, m. (2011). fundamentals of management: essential concepts and applications (7th ed.) (p. 371). boston: prentice hall.
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