operations management essay

Project Description:

i need the below by 5 (est--new york)pm thursday.


task #1: lenscrafters develop a four to five (4 to 5) page analysis of the lenscrafters case in chapter 6 that:
identifies three key characteristicsof lenscrafters at each of the following three levels (for a total of nine).
cbp, strategy and competitive priorities
service delivery system design, and
service encounter design
discuss what lessons the lenscrafters case demonstrates that other organizations might learn.
include three references (textbook and two appropriate, relevant references)
the format of the report is to be as follows:
in addition to the four to five (4-5) pages required , this paper should adhere to apa style standards including the following: double space, 1” margins, new times roman 12pt. font, in-text citation of references, title page, and a reference page (title page and reference page are not counted as content pages).
use headers for each of the subjects being covered, followed by your response.
the title page is to contain the title of the task, your name, the instructor’s name, the course title, and the date.
note: you will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills. the task will be graded using the following rubric:
outcomes assessed
evaluate the processes used in designing and producing goods and services.
use technology and information resources to research issues in operations management.
grading rubric for task 1 – lenscrafters
criteria 0
unacceptable 20
developing 30
competent 40
exemplary
1. identify three key characteristics or lessons about lenscrafters at the level of cbp, strategy and competitive priorities. did not complete the task or did not identify three key characteristics or lessons about lenscrafters at the level of cbp, strategy and competitive priorities; omitted key information and/or included irrelevant information. completed with less than 60% accuracy, thoroughness, and logic. partially identified three key characteristics or lessons about lenscrafters at the level of cbp, strategy and competitive priorities; omitted some key information. completed with 60-79% accuracy, thoroughness, and logic. sufficiently identified three key characteristics or lessons about lenscrafters at the level of cbp, strategy and competitive priorities.
completed with 80-89% accuracy, thoroughness, and logic. fully identified three key characteristics or lessons about lenscrafters at the level of cbp, strategy and competitive priorities. completed with 90-100% accuracy, thoroughness, and logic.
2. identify three key characteristics or lessons about lenscrafters at the level of service delivery system design. did not complete the task or did not identify three key characteristics or lessons about lenscrafters at the level of service delivery system design; omitted key information and/or included irrelevant information. completed with less than 60% accuracy, thoroughness, and logic. partially identified three key characteristics or lessons about lenscrafters at the level of service delivery system design; omitted some key information. completed with 60-79% accuracy, thoroughness, and logic. sufficiently identified three key characteristics or lessons about lenscrafters at the level of service delivery system design.
completed with 80-89% accuracy, thoroughness, and logic. fully identified three key characteristics or lessons about lenscrafters at the level of service delivery system design. completed with 90-100% accuracy, thoroughness, and logic.
3. identify three key characteristics or lessons about lenscrafters at the level of service encounter design. did not complete the task or did not identify three key characteristics or lessons about lenscrafters at the level of service encounter design; omitted key information and/or included irrelevant information. completed with less than 60% accuracy, thoroughness, and logic. partially identified three key characteristics or lessons about lenscrafters at the level of service encounter design; omitted some key information. completed with 60-79% accuracy, thoroughness, and logic. sufficiently identified three key characteristics or lessons about lenscrafters at the level of service encounter design.
completed with 80-89% accuracy, thoroughness, and logic. fully identified three key characteristics or lessons about lenscrafters at the level of service encounter design. completed with 90-100% accuracy, thoroughness, and logic.
4. discuss what lessons the lenscrafters case demonstrates that other organizations might learn. did not complete the task or did not discuss what lessons the lenscrafters case demonstrates that other organizations might learn; omitted key information and/or included irrelevant information. completed with less than 60% accuracy, thoroughness, and logic. partially discussed what lessons the lenscrafters case demonstrates that other organizations might learn; omitted some key information. completed with 60-79% accuracy, thoroughness, and logic. sufficiently discussed what lessons the lenscrafters case demonstrates that other organizations might learn.
completed with 80-89% accuracy, thoroughness, and logic. fully discussed what lessons the lenscrafters case demonstrates that other organizations might learn. completed with 90-100% accuracy, thoroughness, and logic.
5. include three references (textbook and two appropriate, relevant references). did not complete the task or did not include 3 references (textbook and 2 appropriate, relevant references); omitted key information and/or included irrelevant information. completed with less than 60% accuracy, thoroughness, and logic. partially include three references (textbook and two appropriate, relevant references); omitted some key information. completed with 60-79% accuracy, thoroughness, and logic. sufficiently include three references (textbook and two appropriate, relevant references).
completed with 80-89% accuracy, thoroughness, and logic. fully include three references (textbook and two appropriate, relevant references). completed with 90-100% accuracy, thoroughness, and logic.
6. clarity
did not complete the task or explanations are unclear and not organized.
(major issues) explanations generally unclear and not well organized.
(many issues) explanations generally clear and/or organized. (minor issues) explanations very clear and well organized.
(added helpful details.)
7. writing – grammar, sentence structure, paragraph structure, spelling, punctuation, apa usage. did not complete the task or had 8 or more different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or apa usage. (major issues) had 6 - 7 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or apa usage. (many issues) had 4 - 5 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or apa usage. (minor issues) had 0 - 3 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or apa usage.
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