operations management task

Project Description:

i need the following q's answered in an hour.

question 1

appliances and ipods are examples of ____ goods.
answer
custom
option
standard
assemble to order
5 points
question 2

the terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to
answer
projects
job shops
flow shop processes
continuous flow processes
5 points
question 3

which of the following is least
related to value stream mapping?
answer
non-value activity
time
cost
reengineering
5 points
question 4

what type of process would a paper mill most likely use?
answer
project
job shop
flow shop process
continuous flow process
5 points
question 5

which of the following is not
a common process design improvement strategy?
answer
increasing revenue
eliminating agility
decreasing cost
decreasing flow time
5 points
question 6

which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?
answer
define the purpose and objectives of the process.
create a detailed process or value stream map that baselines current performance.
use the product life cycle for each good or service to create a future state process map.
select the appropriate equipment and technology.
5 points
question 7

a company is able to process 300 statements (bills) to their customers per day. the average processing time is six (6) days. what is the average number of statements (bills) the company processes?
answer
300
50
1800
2400
5 points
question 8

automobile factories and hospital laboratory work are examples of
answer
projects
job shop
flow shop processes
continuous flow processes
5 points
question 9

the "implied service rate per service counter employee" at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their labor utilization is 90%?
answer
less than 10 customers/hour/employee
more than 10 and less than or equal to 12
more than 12 and less than or equal to 14
more than 14 and less than or equal to 16
more than 16 customers/hour/employee
5 points
question 10

during which phase of a product's life cycle does low unit cost become a top competitive priority?
answer
introduction
growth
maturity
decline
5 points
question 11

questions such as, "where are the value-added steps in a process?" "where are non-value-added steps?" and "can they be eliminated?" best relate to
answer
value analysis
design review
failure-mode-and-effect analyses
product simplification
5 points
question 12

given the diagram below, determine the system reliability if the individual component reliabilities are: a = 0.96, b = 0.90, c = 0.98 and d = 0.94.


answer
0.9988
0.9960
0.9948
0.9000
5 points
question 13

which of the following is not
a principal dimension of the servicescape?
answer
ambient condition
process and job design
spatial layout and functionality
signs, symbols and artifacts
5 points
question 14

which of the following is not
an important element of reliability definition?
answer
probability
time
redundancy
operating conditions
5 points
question 15

the length of time it takes to start an engine or the speed at which an internal connection can download a specified file size are examples of
answer
probability
time
operating condition
performance
5 points
question 16

a bank provides four sequential services to its customers. over the last quarter. the reliability of each of these services was 92%, 97%, 95% and 90%. what is their overall reliability?
answer
0.9700
0.9350
0.2370
0.7630
5 points
question 17

a(n) ____ is a promise to reward and compensate a customer if a service upset occurs.
answer
service guarantee
customer contact requirement
service recovery
empowered employee
5 points
question 18

high customer contact systems would most commonly be found in ____.
answer
distribution systems
the servicescape
front office operations
back office operations
5 points
question 19

if a redundant component is added to a system, the overall value of reliability
answer
will decrease
will increase
will stay the same
may either increase or decrease
5 points
question 20

which one of the following statements about using virtual software to design and test new goods and services is true?
answer
the ipod was designed using the virtual software of second life to sketch out the design.
the noggin bops toy was designed using the virtual software of second life to sketch out the design.
the hyatt hotel lobby was designed using the virtual software of second life to sketch out the design.
the dick's sporting goods stores were designed using the virtual software of second life to sketch out the design
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