operations management - need answer within 5 hours
the pharmacy of a large metropolitan hospital has a counter used exclusively for nurses' requests for medications. the time between requests is estimated to be about five minutes. a pharmacist can handle requests at a rate of 15 per hour. suppose there are two pharmacists at the counter. a. on average, how many nurses would be at the counter, including those being served? b. if a nurse has to wait, how long would the average wait be? c. what percentage of time are the pharmacists idle? d. if pharmacists represent a cost of $27 per hour and nurses a cost of $24 per hour, should the pharmacy employ one, two or three pharmacists in order to minimize total cost?
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