quality improvement

Project Description:

from quality 5th edition by donna c.s. summers (ch 3, problem 10, page 94)

a local bank is keeping track of the different reasons people phone the bank. those answering the phones place a mark on their check sheet in the rows most representative of the customers' questions. given the following check sheet, make a pareto chart:

credit card payment questions 245
transfer call to another department 145
balance questions 377
payment receipt questions 57
finance charges questions 30
other 341

comment on what you would do about the high number of calls in the "other" column.
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