responsibility centers, agency theory, and performance measures ,balanced scorecard measures for financial perspective

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responsibility centers, agency theory, and performance measures
your brother recently bought a small business with several coffee carts located around the city. two workers share responsibility for each cart. all beverages are prepared using identical recipes and ingredients, but the baked goods and other items sold by each cart are chosen by the employees who operate the carts each day. your brother asked your advice in determining how best to compensate the employees. he thinks he should give them bonuses when costs are contained, and pay them a flat salary otherwise.
a. what type of responsibility center is each cart?
b. explain how agency theory relates to your brother’s situation.
c. list several financial performance measures that might be relevant for measuring employee
d. list one nonfinancial measure that might be important to the success of this business.

balanced scorecard measures for financial perspective
following is financial information for last period about ben’s burgers, a regional company with a number of fast-food restaurants:
revenue from operations $10,450,200
operating costs 9,927,690
after-tax profits 391,883
cost of capital 12%
required rate of return 15%
average assets $4,180,080
describe and calculate several measures that could be used for the financial perspective.
balanced scorecard measures for four perspectives part of the process for developing a balanced scorecard is to identify one or more measures for each perspective.
categorize each of the following potential balanced scorecard measures according to the following
f financial
c customer
i internal business process
l learning and growth
___ a. percentage of customer orders delivered on time
___ b. ratio of research and development cost to number of new products developed
___ c. economic value added (eva)
___ d. number of hours of employee training
___ e. direct labor price variance
___ f. market share
___ g. percentage of customer orders delivered without error
___ h. days in accounts receivables
___ i. throughput time
___ j. direct materials efficiency variance
___ k. asset turnover
___ l. employee retention rate
___ m. percentage of bad debts collected
___ n. customer satisfaction ratings
___ o. number of degrees and certificates held per employee or department
___ p. percentage of purchase orders that are error free
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