ritz-carlton hotel operations analysis

Project Description:

i choose ritz-carlton hotel to analyze. we are supposed to analysis the operations management of ritz-carlton hotel. and we have to use at least four tools to analyze it, like qfd, swot analysis, spc control chart, flowchart,,,,,,,(the members in my group just don't do anything, i feel hopeless.) attached is the introduction i wrote about the operations management of ritz-carlton hotel.
requirements for the final paper of the project are listed below:
one final written report to management which should include:
 an executive summary
 an explanation of all the tools used for the project
 no minimum of maximum length (typical range of 5 to 20 pages).
o all supporting files used (ms excel, ms powerpoint, ms visio, ms project, etc.)
 e.g., spc control chart in ms excel, qfd house of quality in ms excel or ms powerpoint, flowchart in ms visio, etc.
Skills Required:
Project Stats:

Price Type: Fixed

Project Budget: $30 to $60
Total Proposals: 8
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