service quality

Project Description:

a paragraph for each question

service quality model
using the service-quality model as a framework, identify "gaps" that you yourself have experienced in encountering service companies, or companies selling physical products but have a service-related component to them (e.g. appliance manufacturer w/ after-market service). discuss/explain what you encountered with that organization. what solutions would you propose to the company, had they asked.

post sales
the more complicated a product (computers, appliances, automobiles, etc ...) the likelier it is that the marketer will have a comprehensive post-sale (after your purchase) service program. how are marketers using social media to keep you loyal?
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Project Stats:

Price Type: Fixed

Project Budget: $0 to $10
Total Proposals: 3
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