service switching

Project Description:

take a look at figure 7.7 and the causes behind service switching. please tell me a time when you switched for several of the reasons listed

pricing
• high price
• price increase
• unfair pricing
• deceptive pricing
inconvenience
• location/hours
• waiting for appointment
• waiting for service
core service failure
• service mistake
• billing errors
• service catastrophe
service encounter failures
• uncaring
• impolite
• unresponsive
• unknowledgeable
response to service failure
• negative response
• no response
• reluctant response
competition
• found better service
ethical problems
• cheat
• hard sell
• unsafe
• conflict of interest
involuntary switching
• customer moved
• provider closed
Skills Required:
Project Stats:

Price Type: Negotiable

Completed
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