system analyis and design with business application bu504

Project Description:

bu504
task #1

a very important step in systems analysis and design is understanding the requirements and needs of the business user, especially in terms of the components of the system. your team task is read the wall street journal article on pizza delivery and the super bowl and determine the requirements for proposing a system which will:
· improve a pizza chains ability to meet the unusually high demand
· ensure that each store has adequate supplies to meet demand
· provide the pizza demand with a competitive advantage over its competition

your team should submit a single typed list of well written requirements with the names of the team members on it. the list should include at least one entry for each of the components of a system shown in the diagram below, describing the requirement and not the solution!

pieces
p improve performance
i improve information (data)
e improve economics (cost control, increased profit)
c improve control or security
e improve efficiency of people or processes
s improve service to customers

be sure that your paper is spell checked and in complete sentences. all members of the team will receive the same grade for the task, and it is up to the team to distribute the work to meet the deadline



guidelines for writing a user requirement
1. user requirements should be stated in complete sentences, not just a phrase.
unacceptable:
improve profitability by reducing wasted ingredients.
more acceptable:
the new system will improve the company’s profitability by reducing wasted ingredients.
2. user requirements should relate a goal/objective to a method of achieving the goal/objective.
unacceptable:
the new system will improve the company’s profitability by reducing wasted ingredients.
more acceptable:
the new system will improve the company’s profitability by reducing wasted ingredients through a better inventory control function.
3. user requirements should not include mention of a specific technology to achieve the goal/objective.
unacceptable:
the new system will improve the company’s profitability by reducing wasted ingredients through a better inventory control function using a microsoft access database to match supply and demand for ingredients.
more acceptable:
the new system will improve the company’s profitability by reducing wasted ingredients through a better inventory control function which will record and match the supply and demand for ingredients.
4. the goals/objectives should have measurable parameters that include timeframe and amount.
unacceptable:
the new system will improve the company’s profitability by reducing wasted ingredients through a better inventory control function which will record and match the supply and demand for ingredients.
more acceptable:
the new system will improve the company’s profitability 10% in the first year of operation by reducing wasted ingredients through a better inventory control function which will record and match the supply and demand for ingredients.


more examples of good requirement statements
the new system once implemented will reduce the time required to record an order by 2 minutes by storing customer information and relating it to customer phone numbers.

the proposed system will improve efficiency and reduce late deliveries (currently at 10%) to 5% by providing best route driving directions to delivery personnel, and reporting on the elapsed time for each delivery. this goal will be achieved within the first six months of the systems implementation.

the proposed system will improve customer service and increase the repeat customer base from the current rate of 40% to 60% in the first six months of operation by offering special deals to customers captured in the system.


they can't afford to fumble
during the super bowl;
running out of sausage
by ernest sander
staff reporter of the wall street journal
january 31, 2006; page a1
jeff dufficy leads pep rallies for his employees in massachusetts and rhode island. stores in pittsburgh, tacoma, wash., detroit and other cities are setting up television sets in the back to help employees anticipate orders. some stores in philadelphia, for the first time, are outfitting their drivers with rented satellite radios so they, too, can stay abreast of the action.
super bowl xl will, of course, be a make-or-break opportunity for the pittsburgh steelers and seattle seahawks -- but also for pizza-delivery people around the country.
the super bowl is the biggest revenue-generating day of the year for many pizza shops, from chains like pizza hut and papa john's to the independent pizzerias that dot every city. some stores go to unusual lengths to get ready for the big day, a custom that is particularly entrenched at domino's, which has the biggest slice of the pizza-delivery business.
mr. dufficy, who owns 12 domino's franchises, leads weekly pep rallies for his employees, starting at the beginning of the football season. sporting domino's shirts and hats, they gather in the front of the store, where mr. dufficy launches into a rousing call and response.
"who are we?" he asks. "domino's pizza!" they yell back.
"what are we?" he says. "no. 1," they respond.
to cap it off, everyone high-fives each other and shouts "domino's," before running out to the parking lot and banging out 25 jumping jacks and 10 to 20 push-ups. "people driving by the store laugh, but we get extra attention, and it helps our sales," mr. dufficy says.
other stores have their own pregame rituals. pizza orders typically surge during commercials and at halftime, which is where the in-store tv sets can help. (tv sets are banned in most stores the rest of the year.) some domino's stores in philadelphia will have their drivers tuning into xm satellite radio, which will air the game.
and it isn't only the football players who will be watching film this week. in an effort to get papa john's stores fired up for the game, managers and assistant managers from 20 outlets in jacksonville, fla., will gather to see a video of a successful delivery last year of a single order of 650 pizzas. "we'll get everybody pumped up," says bob simms, operating partner for the stores.

on super bowl sundays, a lot of domino's stores sell 50% to 100% more pizzas than they would on a normal sunday -- some end up selling four times as many. companywide, the chain sold 1.2 million pizzas last super bowl, compared with about a million on a typical sunday. domino's has almost 20% of the pizza-delivery market, while pizza hut has about 18% and papa john's about 10%, according to the chains. unlike other segments of the fast-food market, mom-and-pop outfits still account for about half of sales, according to pizza today, a trade publication. la nova pizzeria, in buffalo, n.y., one of the highest-grossing independent pizza places in the country, expects to sell more than 800 pizzas and 5,000 pounds of wings during the super bowl, which begins at about 6 p.m. eastern time sunday. it will have 40 delivery drivers on duty, about 15 more than usual.
because of this surge in demand, pizza managers typically require all their employees to suit up on game day, but it can be hard to enforce that. in order to fill out his roster, dan shanahan, who owns two domino's stores in wisconsin, a rabid football state, had to pay all his employees double-time rates in 1997 and 1998, when the green bay packers were in the super bowl. that is on top of giving drivers twice their usual commission per delivery.
sometimes, a glut of orders hits a store during the super bowl that no one can explain and that later becomes part of pizza-delivery lore. skip glass, the general manager of a domino's in farmington hills, mich., thought he had the super bowl spike down to a science. for the 2002 game, he based his projections on the previous year's sales. but he got flooded with orders even before the kickoff. first, he ran out of wings. then, he exhausted his supply of large dough. while his boss, tim brown, was en route with reinforcements that he had picked up from other stores and a nearby domino's warehouse -- including 30 pounds of wings and 10 trays of dough -- mr. glass burned through his sausage. things were even more chaotic during the 1995 super bowl, he says. "we got so far behind we were promising people that we guarantee it will be there before halftime," mr. glass says. "we just got blasted."
another crisis took place on super bowl sunday in 1980. mack patterson, who was working in a domino's store in radcliff, ky., got hit with an electric outage in his building. all the employees pulled their cars up facing the store and flicked on their headlights, which enabled the store to continue making pizzas in its gas ovens. when the phones went out at a pizza hut in irving, texas, for about 35 minutes before the 1999 super bowl, the store was able to reroute its four lines to the cellphones of several of its employees.
pizza has long been a popular menu selection for male-bonding events, from poker games to bachelor parties. mr. patterson, who now owns 43 domino's stores in north carolina and south carolina, remembers working at a store in rantoul, ill., when a nearby air force base first got cable tv. that week, there was a showing on the base of "10," the bo derek movie. "instead of doing 30 pizzas, we did 190" that night, he says.
in a normal week, fridays are the busiest day for pizza deliveries. orders also pick up significantly on thanksgiving, halloween, new year's eve and new year's day. but nothing beats the super bowl, in part because pizza parties have become much more popular as the national football league's championship game has become a bigger and bigger media production. instead of watching the game with a couple of friends and ordering a pie or two, more people are having lots of friends in and ordering six
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