the happy valley utility company uses turnaround documents in its computerized

Project Description:

the happy valley utility company uses turnaround documents in its computerized
customer accounting system. meter readers are provided with preprinted computer
forms, each containing the account number, name, address, and previous meter readings.
each form also contains a formatted area in which the customer’s current meter
reading can be marked in pencil. after making their rounds, meter readers turn in
batches of these documents to the computer data preparation department, where they
are processed by a mark-sense document reader that transfers their contents to
magnetic tape.

this magnetic tape file is used as input for two computer runs. the first run sorts
the transaction records on the tape into sequential order by customer account number.

on the second run, the sorted transaction tape is processed against the customer master
file, which is stored on a magnetic disk. second-run outputs are (1) a printed report
listing summary information and any erroneous transactions detected by the computer
and (2) customer bills printed in a special ocr-readable font. bills are mailed, and customers
are requested to return the stub portion along with payment.

customer payments are received in the mailroom and checked for consistency
against the returned remittance stubs. checks are then sent to the cashier’s office. the
mailroom provides the computer data preparation department with three sets of records:
(1) stubs with compatible amounts, (2) stubs with differing amounts, and (3) a list of
amounts received from customers, without stubs. for the latter two types of records, data
preparation personnel use a special off-line keying device to prepare corrected stubs. an
ocr document reader reads all the stubs and sends the data to the company’s computer.
the computer updates the customer master file to post the payment amounts. two printed
outputs from this second process are (1) reports listing erroneous transactions and summary
information and (2) past-due customer balances.

a. draw a system flowchart of the billing operations, commencing with the computer
preparation of the meter reading forms and ending with the mailing of customer bills.

b. draw a system flowchart depicting customer payments processing, starting with the
mailroom operations and ending with the two printed reports.
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Price Type: Negotiable

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