Propose an explicit service guarantee for an airline. Clearly explain why you included the features of your

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Propose an explicit service guarantee for an airline. Clearly explain why you included the features of your service guarantee (maximum of one page). Do you think that an airline would adopt it? Why or why not?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Sep 17, 2015 02:53 AM

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Propose an explicit service guarantee for an airline. Clearly explain why you included the features of your

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At one extreme they may write something like XYZ Airlines will give you a credit on future flights i...View the full answer

OM operations management

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