Read James Sloan’s thoughts about delivering bad news (pp. 337–338). Respond to the following questions.
A. According to Sloan, what are some principles for choosing an appropriate communication channel when delivering bad news?
B. How does he explain the relationship between delivering bad news and credibility?
C. He describes an experience when he had to deliver bad news in person. What approach did he take? Do you think this is an appropriate way to deliver bad news? Explain.
D. Sloan describes an experience when he had to deliver bad news in writing. What approach did he take? Do you think this is an appropriate way to deliver bad news? Explain.
E. What does he say about the time lines of delivering badnews?