Read Selected Reference A11 that describes an OR study done for Philips Electronics.
(a) Summarize the background that led to undertaking this study.
(b) What was the purpose of this study?
(c) What were the benefits of developing software to support problem solving speedily?
(d) List the four steps in the collaborative-planning process that resulted from this study.
(e) List the various financial and nonfinancial benefits that resulted from this study.