Read three online reviews of a stereo system (Figure 15). If you were in charge of customer service, to which, if any, of these reviews would you respond? Why or why not? In small groups, discuss your rationale for whether to respond to each review. If you do choose to respond, what would you hope to accomplish with each reply?
In Figure 15

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☆☆☆☆☆ Incredible sound! February 23, 2012 See all my reviews Excellent sound with woofer feels like l'm in the stadium. I love Sony products, Wouldn't buy anything else. Easy to use and install. Good for little over a year February 23, 2012 See all my reviews The system worked great for the first year. Good sound quality. But it stopped working last week, of course night after the warranty expired What a waste of money. Nice stereo. February 23, 2012 See all my reviews Good sound, easy to listen to. I would recommend this for an amateur who likes listening to the radio.