Question: Read through the following dialog which shows a user trying

Read through the following dialog, which shows a user trying to place an order with the system. Critique the dialog in terms of ease of learning and ease of use.
User: I want to order a product.
System: Okay. Enter your name and address.
User: My name is Timothy Mud, 5139 North Center.
Street, Los Angeles, CA 98210.
System: Oh, we have all of that information on file, but thank you for entering it again.
User: I want to order the Acme Drill Press with adjustable belt drive.
System: Sure, continue with your request.
User: I want the blue color and rubber feet but not the foot brake.
System: Sure, anything else?
User: I want it shipped priority with the special discount you offer.
System: We hear you.
User: Okay, that’s all.
System: We are sorry, but your transaction violated transaction code 312 and we must terminate the session.

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  • CreatedDecember 27, 2012
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