Recommend at least three HR planning/recruitment/selection strategies designed to do any of the following: (1) improve customer satisfaction, (2) increase the efficiency of the customer service function, (Ms. Saline encourages you to be as creative in your thinking as possible), and (3) increase the tenure of the customer service reps. (or decrease the need for them).
Answer to relevant QuestionsDescribe the changing status of HRM. What factors have led to these changes? Why does the number of qualified applicants for each strategic position relate to corporate effectiveness? How can HRM enhance this? What are the advantages and disadvantages of using home-country, host-country, and third-country nationals? Under what specific circumstances might an organization choose to utilize third-country nationals? What is meant by conducting a work analysis? How might you convince top managers of the importance of conducting work analysis? Discuss the advantages and disadvantages of using Web-based recruitment.
Post your question