Refer to Exercise 8-18 and the data shown in Table 8-16. Construct a control chart for the

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Refer to Exercise 8-18 and the data shown in Table 8-16. Construct a control chart for the number of dissatisfied customers. Revise the chart, assuming special causes for points outside the control limits.
TABLE 8-16
Refer to Exercise 8-18 and the data shown in Table
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