Refer to pp. 163–167 of Selected Reference A4 that describes an OR study done for Yellow Freight System, Inc., and the resulting computer system SYSNET.
(a) Briefly describe how the OR team gained the support of upper management for implementing SYSNET.
(b) Briefly describe the implementation strategy that was developed.
(c) Briefly describe the field implementation.
(d) Briefly describe how management incentives and enforcement were used in implementing SYSNET.