Reliability is often included in service level agreements (SLAs) when outsourcing. The toughest thing is to decide

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Reliability is often included in service level agreements (SLAs) when outsourcing. The toughest thing is to decide how much reliability is enough. Consider an application like e-mail. If an organization outsources its e-mail to a cloud provider, what is the difference between 95%, 99%, 99.99%, and 99.9999% reliability?

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Accounting Information Systems

ISBN: 978-0133428537

13th edition

Authors: Marshall B. Romney, Paul J. Steinbart

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