Research and write a short paper on how some organization applies the five dimensions of service quality.

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Sep 17, 2015 02:50 AM

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Research and write a short paper on how some organization applies the five dimensions of service quality.

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SERVQUAL was originally measured on 10 aspects of service quality reliability responsivene...View the full answer

OM operations management

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